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Hi! Thanks for shopping our Boutique Collignon eBay site!
Below are the
answers to some frequently asked and anticipated
questions to start helping you right now.
If this information still doesn’t answer your
question, please contact us 24 hours a day,
(have your item number handy) via email at:
Where is my stuff? (After
payment)
shipping @
boutique-collignon.com
Questions about the auction item
I’ve already won
sales @ boutique-collignon.com
Questions about
checking out:
customerservice @ boutique-collignon.com
We will make every effort to contact you
within 24 hours of your email, during our
business hours.
Boutique Collignon BUSINESS
HOURS:
Every day, 8:00
to 21:00 Central European
Time
SEARCH OUR FAQ SECTION
ACCORDING TO CATEGORY:
We are proud to be a top
eBay store for discount brand-name clothes!
You probably already know about our great
prices, but as for quality; we carry brand new
items that we purchase from wholesale and stores
at locations around the
world.
All of our apparel and
accessories are brand new and the majority have tags
attached.
We feel you will be more
than satisfied with our quality! (And pay great
prices!)
If there are any flaws in the
garment, we will state this in the
description.
Many of our customers shop the
big stores for designers and item names, and
then search our site for the same items to be
listed for a large percentage off the big
store’s retail prices.
Yes, all items are
guaranteed authentic, or your money
back!
This means
“new with tags”. This will be a brand new
item with the tags still attached.
Sometimes we use the same photo for
identical items in different sizes. The
correct size of the item is what is listed in
the auction and not what shows in the photo.
Due to differences in
lighting, fabric textures, and your computer
settings, colors can differ. We try to describe
the color exactly as the manufacturer has, so
that there is no question. If you need
further information about the color of the item
you are bidding on, please contact
sales @ boutique-collignon.com and supply us with
the item number.
Most of these can be
answered by looking at the eBay auction listing;
we have listed the brand, the size, the
description and whether it is new with tags,
right in the body of the auction. If you have
another question that is not answered in the
body of the auction, please contact
sales @ boutique-collignon.com, for specific
measurements etc. We do not list actual
measurements for all items due to the nature of
our store: We are an eBay store, and if we were to
take measurements for all items, we could not
keep our prices low. Suggestion: For items
specifics such as “do these pants run large?”,
you may want to consult us first and ask for measurements.
It is possible that we may
have it. We have a lot of items
and we post new items weekly, so your best bet is
to keep watching our store or send us an email.
Yes, we offer this service, but since
our inventory changes daily, we couldn’t promise
that we would have the same exact type of item
in our inventory tomorrow. If however the item is in stock, we are happy to make the exchange. Please ask us for exact measurements.
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You sure can,
most items have a “buy-it-now” price. Just click
to buy it now for the stated price. These
prices are well below retail, and you don’t have
to wait around for the auction to end to see if
you have won the item.
If no "Buy it Now" price is listed, please
email us at sales @ boutique-collignon.com to
possibly add one, as long as there are no bids
on the item.
Yes, you can.
Also, international
payments must be made with PayPal.
If
there are more than 12 hours left on the
auction, eBay allows you to retract if there are exeptional circumstances. Go to
“help menu” on eBay’s home page and type in
“retract bid” for instructions. Boutique Collignon cannot retract eBay bids for you.
Sorry,
You must purchase an item that you have won, or
we will have to file a dispute/strike with eBay,
which will reflect upon your eBay
account.
Please don’t
bid on items unless you can pay for them and
want them.
Please remember that we do
allow you 4 days to pay for your item(s) from
the time that the auction ends.
Yes, actually, as long as
you don’t checkout/pay for any of the items, you
can continue to bid on multiple items and pay
for them all at one time. You have up to
exactly 4 days from the date and time of the
first auction won, to pay for these items.
Remember not to check out until you are done
shopping. You must do the bidding from the
same eBay user id account. If you do not
pay within 4 days, you will receive payment
reminders for each item won, from eBay.
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Request a return authorization
from sales @ boutique-collignon.com
Mail the item to us (within 7 days of
receipt) in same condition
at:
Boutique Collignon:
RETURNS
Paradijsselpark 194
2904 PA Capelle a/d IJssel
The Netherlands
Sorry,
no. Auction sales are final, unless it is
misrepresented. Auctioned items typically cost
our customers much less overall; we cannot take
returns for them. It can sometimes cost more to
ship them back than the original item
cost.
Please feel free to take your
auctioned item to a local consignment store or
re-sell it yourself on eBay.
If you truly
believe that our listing misrepresented the
item, sorry for the mistake, please contact
sales @ boutique-collignon.com and we will help resolve the problem!
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4 days to pay! We allow you to keep
shopping until you have finished, for up to
exactly 4 days from the date and time of the
first item won. To do so,
you must NOT pay for anything until you are
done. If you pay, it closes the order, and we
cannot combine orders after-the-fact. So just
keep bidding or shopping, and do not pay
until you are completely done. Make sure all items are bid
on with the same eBay user ID. Combining your
order will make the payment process easier for
you, and reduce your total shipping cost.
If you do not pay for the items within 4
days, you will receive payment
reminders/warnings and eBay disputes. If
you do not pay for your item, eBay will give you
a strike on your account and the items will be
relisted.
Address
confirmation is useful because it provides a way
for a seller to verify a buyer’s identity.
Shipment to a confirmed address, however, is not
necessarily a requirement since not all PayPal
users are able to confirm their addresses.
If you live outside of the USA, United
Kingdom or Canada, you will not be able to
confirm your address in PayPal. Go ahead
and make the payment through PayPal and if we
have any concerns we will contact you.
We
accept Pay Pal or Banking transfers.
International orders: sorry, only PayPal.
Please use the "Pay Now" button in the item listingif paying for only one item.
If you have won or are bidding on multiple items, delay payment and take
advantage of our 4 days to pay. We will send you an invoice for all items you have won with discounted shipping costs..
Sorry, No.
Attention, only for local payments.
J. Collignon
Account number: 50.07.63.364
Paradijsselpark 194
2904 PA Capelle a/d IJssel
You will receive a
confirmation when your payment clears. If
you have paid and have not received a payment
confirmation, please contact
customerservice @ boutique-collignon.com
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Your total shipping rate is
dependent upon the type of products..
We give quantity shipping
discounts up to 50% for the items additional to
the first item, so it may serve you to order
more than one item whenever you buy from
us.
Insurance is NOT available for your orders.
Sure, during the payment
process, specify where you want the items to
ship to.
- Banking transfers will leave our
store within 1 business day of receipt of
your payment (weekdays).
Sure you can! You
can pay for pick-up orders with several
different methods of payments: PayPal, Banking transfer or
bringing in the exact cash amount.
If you
plan to pick up your item, you must contact us
at
customerservice @ boutique-collignon.com to finalize your bill
and a
pick-up time.
Please notify us 48 hours
before picking up your order so we can have the
order ready for you.
If you choose not to pay
using PayPal, you will need to pick up your
items within 4 days; otherwise these items may
be re-listed. We wiil charge NO handling fees. Our office is
located at Paradijsselpark 194, 2904 PA Capelle a/d IJssel.
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As much as we try to be
perfect, mistakes do happen. We appreciate
it that you let us know when we make a
mistake.
Contact sales @ boutique-collignon.com to talk to us about
the problem as soon as you can, before you leave
feedback, so that we can help you with it.
Thanks!
If we have
promised you a refund, it should be refunded to
your PayPal account within 10
business days.
We serve a large number of
customers, but we always leave feedback after payment and feedback is received.
If you take a look at
our feedback rating on eBay, you will see what
our customers think of us. We are a very honest
company and would never intentionally mislead
our customers.
If you had a positive experience, please
leave us positive feedback.
If something went wrong with your order,
please email sales @ boutique-collignon.com to talk to us about
the problem before leaving feedback. We want
your shopping experience to be as pleasant as
possible, and answer your questions before there
are problems, if at all possible.
Negative
feedback should be reserved for fraudulent or
criminal eBay sellers or sales.
We carefully inspect
each item that we sell. In the unlikely event that your
item is damaged, or we have made an error in
shipping, we will be happy to discuss this, send
us an inquiry at
sales @ boutique-collignon.com, and we will
respond within 2 business days.
We cannot
guarantee things like fabric content,
durability, or cleaning methods, as we do not
manufacture the clothes, but the brand names
should speak for themselves, as to the general
product quality.
We enjoy feedback
from our customers, and wish your shopping
experience to be pleasurable.
Boutique Collignon Mailing
Address:
Paradijsselpark 194
2904 PA Capelle a/d IJssel
The Netherlands
Business Hours: Every day, 8:00 to 21:00,
Central European
Time
Thank you, from all of us at
Boutique Collignon. Enjoy your shopping, and
come back soon! Please visit our website at: http://www.boutique-collignon.com/
Legal disclaimers:
All products sold by Boutique Collignon are authentic products, which are
sourced from manufacturers, retailers and wholesalers.
Trademarks and brand names
displayed on our website or in our product
listings are the sole property of the trademark
owners and are not the property of Boutique Collignon.
Boutique Collignon
expects that all bidders will pay for the items
they have bid on, and likewise, we aim to
provide our customers with the items they have
won. If for some reason the item is unavailable
we will make every effort to contact our
customer and remedy the situation.
Boutique Collignon is
not responsible for the fabric content, the
cleaning method, and / or the durability of a
product, which are the responsibilities of the
apparel, shoes, or accessory manufacturer.
Photographs taken by our
photographers are the property of Boutique Collignon and may not be used; unless we
give you express written permission to use
them.
Boutique Collignon is
not responsible for shipping by 3rd party
shipping vendors.
If there is a
problem with shipment please contact the
shipping vendor directly.
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