Q: Can I view my cameras remotely via internet?
A: As soon as you've done your local and remote network set up, you'll be able to view your footage from any computer using Internet Explorer. Regarding network setup, we also have on line tutorials for your reference.

Q: How many days can I record with this DVR system?
A: Here comes the estimated recording length on continuous recording mode for your reference:

• 4CH DVR: 1TB HD/ 90 Days    500GB HD/ 44 Days
• 8CH DVR: 1TB HD/ 45 Days    500GB HD/22 Days
• 16CH DVR: 1TB HD/ 22 Days    500GB HD/11 Days

Q: Is DVR System's installation easy?
A: It really depends on how much you know about electrical stuff. It's pretty simple and we offer YouTube How-to-Videos to help you.

Q: Can this DVR record when motion is detected?
A: All our DVRs support motion detection recording.

Q: Mobile Viewing?
A: The cameras attached to our H9000 Series DVR can be remotely viewed using any Smart Phone & 3G Mobile with each of those systems as below:

• iPhone™
• Blackberry™ OS as of now: V4.7
• Running Windows Mobile™ Pro 5.0 & 6.1 Operating System
• Running Symbian Operating System: S60 3rd & S60 5th.

Q: Customize a kit: like upgrading cameras, cables, and etc.
A: Please place an order on an appropriate eBay item first; just simply notify us your upgrading requirements in "Buyer's Note". We will send you a money request for any additional charge.

Q: Does this unit come with warranty?
A: We offer 1 year warranty for all products in our eBay store. We also provide free phone support at 866-888-2452 ext4 for buyers during Mon-Fri: 9:00 am to 5:00 pm CT.

Q: Shipping time check
A: There should a map of estimated shipping time at the bottom of our product templates. Please check it out for more details. Regarding the international shipping time, please email us your address and zip code, so that we can work out an estimated shipping cost for you.

Q: Can you inform me the tracking information when you ship out the order?
A: An email with shipping information like shipping date, shipping way and tracking number will be sent to buyer when we ship out the order.

You want to make sure that the computer you are on is also where the Digital Video Recorder is going to be (on the same network/internet connection).

Step 1: Finding the right settings
To find your specific settings for your network system and how to tell your DVR is communicating with your router, follow these steps:

• Click on the Windows Start button and click Run
  
• In the Run dialog box, type the letters CMD and press the Enter button
  
• Once the command prompt pops up you should see a blinking cursor, type ipconfig and press Enter
  

Step 2: Write down the Settings

• So what does this tell you? This example shows you that your IP is 192.168.1.2. This is the number that represents the computer you are currently on (Do not use this same address for the DVR).
• It also shows you that your Subnet Mask is: 255.255.255.0 You should not have to worry about this, but make sure that it is the same in the Network Settings of the DVR.
• Lastly, you will see the Default Gateway. Write down this number, in this example it is: 192.168.1.1 (If yours looks different, don't worry about it, just write down the number it shows you).

The Default Gateway is your Router. This connects to your service providers Modem, which connects you to the Internet. This number is very important as you will use it for 2 places in the Network Setup settings in the DVR.
To get to the Network Setup settings. Press Menu on your remote or DVR front panel and go down to Network.

Here is an example of a Network Setup:

After you have the correct settings, select Apply.

It should show you that it is successful:

Go ahead and Exit now.

You should see this:

After you hit OK it will Restart.

Next, change the MAC address so that your router does not have issues with it. Select Menu and then go to System:

Select Info. Move up to the MAC Address area.


Edit the MAC Address so that it reads 00-1A-2B-3C-4D-5E. To get to the letters,select the 123 button on the right of the numbers.

It should look like this:

Apply the settings and Save it.



Select OK and then choose Exit.


After it restarts go to the next step.

Step 3: Verifying The DVR is Communicating to the Router
Let your DVR restart until you see the camera screens for the next steps.
Now your DVR should be communicating with your router. To verify that it is, follow the next steps.
Go back into the Command Prompt and type: Ping 192.168.1.100 and press Enter on your keyboard.

If you do not get replys back and it says "Request Timed Out," double check your settings. (Start over at the top of the Steps).

Step 4: Connect to the DVR via Internet Explorer

• Open Internet Explorer by going to Start, Programs, Internet Explorer.
  
• Now that Internet Explorer is running, go to Tools, Internet Options (Either at the top of top right side of the menu bar)
  
• For Internet Explorer 7 and above:
  
• Select the Security Tab
  
• Custom Level Button
  
• Scroll down to ActiveX Controls and Plugins
  

Under ActveX Controls and Plugins do the Following:

• Select Prompt for Download Signed and Download Unsigned Activex
• Select Prompt for Initialize and Script ActiveX controls not marked safe for scripting.

Step 5: Connecting to the DVR
In the Address Bar in Internet Explorer type in: http://192.168.1.100

When you get the ActiveX Install Box poppup, choose Run ActiveX Control.

Click Install.

It will take a second to install. Next you should see this:

For Help configuring your router for Remote Viewing, Please see the Extended Network Troubleshooting Page.

The Local Network setup has to be done first before you can set it up remotely.
This Section is for those that are able to connect to the DVR Locally, but now need to find out how to connect Remotely. Please follow these exact steps and you should not have a problem.

The sample router is a Linksys, you may have a different router.
Words of Caution: In some cases we have people that use 2 Routers on their network. Most reasons for this is that they need a wireless router for wireless access. The other reason is that the Internet Service Providers Modem is also a Router. When you connect 2 Routers, you will always have problems Port Forwarding the correct ports. If you think you have everything set up correctly and it doesn't work, please contact us and let us know that there might be a second router issue.

A few things that you need to find out about your Internet Connection:

• Do you have a Static IP or Dynamic IP? To find this out, contact your Internet Service Provider and they should be able to tell you.
• If you have a Dynamic IP, you will need to set up an Account on www.dyndns.org. That way when your IP changes, you can connect to the same Hostname (ex: my.dvrdns.org) everytime you connect. It other words, it makes your Dynamic IP a static host address. This is very important if you want to connect to your DVR remotely.
• Find out what equipment you are using from the Internet Service Provider. If it is a modem, then you should be fine just configuring your router that's connected to it. Make sure to get the username and passwords for any router you may have. If you can not log in to the router, you will not be able to complete this setup. You may have to contact your Internet Service Provider for this information.

Step 1: Port Forwarding
Only make these changes to the Router that your Digital Video Recorder is connected to.
What is Port Forwarding? Port Forwarding is used to transfer information from your router directly to your computer or DVR through Ports. What is a Port? Ports are openings through your computer that allow data in you computer/DVR. The World Wide Web for example uses Port 80. Anytime you go to a website, that goes over that specific port. The reason we need to forward certain ports for your DVR is so that you can View your cameras over the Web (internet).
Ok, so you can connect locally and see your cameras, you're halfway done now. What we have to do now is to connect to you router, configure it, and you will be able to see your cameras on the Internet. To do this, connect to your Default Gateway (Router) in Internet Explorer. If you don't know how to find this, go back to Network Setup and follow Step #1.

You should then see a login box appear to connect to the Router:

After you log in, click on Applications and Gaming (For Linksys Routers Only)
The picture below is only for DVR Models: M2104, M6304, M6504, M6509, and M6909.

• Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
  
  The picture below is only for DVR Models M6004, M6008, and H6216.
• Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
• These DVR Models also need port 6802 open for the video stream.
  
  The picture below is only for DVR Models H9004 and H9008.
• Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
• These DVR Models also need port 9000 open for the video stream.
  
  The picture below is only for DVR Model H9516.
• Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
• This DVR Model also needs port 2200 open for video stream.
  
  The picture below is only for the Geovision PC Based PCI DVR System.
• Port Forwarding for Port 80 (If your ISP blocks this port, make sure to change it to 8080 or something else, on the DVR and the Router).
• This Geovision system needs ports 3389, 4550, 5550, and 6550 open for video streaming and other web based services.
  
  After you insert the correct Port Forwarding information, click on Save Settings. Once it saves continue to the next step.

Step 2: What is my IP?
To find out what IP you have from your Internet Service Provider, go to the following website: http://www.whatismyip.com

When you go to this site it will tell you what you IP is, here is an example (This is just an example, yours will be unique):

The IP address that you see in your browser is what you will most likely connect to from over the internet (Not the Example Above). If you have a Static IP then you should be done with your DVR Network Installation. Try to connect to the IP that you have and see if that works for you. If it does not, check all of your settings and try again. If you continue to have problems, please Contact Us.
If however you have a Dynamic IP, you will need to go to www.dyndns.org and set up a free hosting account.